Information about the cyber-attack on Synnovis, the Trust pathology provider, including data security
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Sign up to MyChart

We will invite you to sign up to MyChart if you have care with us.

To create a MyChart account you will need an activation code. We might:

  • send you a code in an appointment letter, text or email from us
  • give you a code before or during your appointment
  • give you a code at a check-in kiosk when you come for an appointment

If you are a parent or carer of a child or young person under 18, please speak to your child’s healthcare team at their next appointment to request a proxy account.

If you are aged 13 to 18, you’ll need to ask for an account at your next appointment.

If you are a carer of an adult patient, please read our information about proxy access.

Opening MyChart for the first time

You can use the MyChart app on your mobile, tablet, or computer.

From your internet browser

Visit mychart.kch.nhs.uk or click here to open MyChart

Download the app

Download the MyChart app on your mobile or tablet using App Store or Google Play.

Open the app when the download is finished and select King’s College Hospital NHS Foundation Trust from the list.

Completing your sign up

When you have opened MyChart, click ‘new user’ and enter your activation code. You will also need to add some personal details to confirm it’s you.

MyChart will ask if you want to set up two-step authentication. This is a security setting to keep your health record safe. It will check your contact details are right and ask you to set up a username and password. Choose something secure and memorable.

You will be asked if you want notifications sent to your phone and your email. Finally, you will need to read and sign the terms and conditions.

After this you should be logged in to MyChart.

What to expect when you log in

MyChart only shows information about your care at hospital and community services at King’s College Hospital NHS Foundation Trust and Guy’s and St Thomas’ NHS Foundation Trust. This is because we launched MyChart and our patient electronic health record system together.

It does not show records held by your GP or other providers, such as the information you might see on the NHS app.

MyChart also does not show any historical records from before 5 October 2023, when the app launched. Once you sign up for an account, you’ll start seeing appointments, notes and information in the app as you have your care with us.

Get help with MyChart

If you need help, we’re here for you. Contact the MyChart patient helpdesk.

Phone: 020 3299 4618 Monday to Friday, 9am to 5pm. Outside of these hours, please leave a message and a member of the team will get back to you.

Email: [email protected]

Need urgent medical help?

MyChart is not for urgent problems or emergencies. If you have a serious medical problem and need help, call 999 or go to your nearest emergency department (A and E).

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