Accessibility statement

This accessibility statement applies to the King’s College Hospital NHS Foundation Trust website (www.kch.nhs.uk).

This website is run by King’s College Hospital NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 200% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• many documents throughout the site are in less accessible formats, for example, PDF
• some image links are empty

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email us to let us know

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email: [email protected]
• call: 020 3299 4618

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

King’s College Hospital NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Many documents are in less accessible formats, for example, PDF. This fails WCAG 2.2 success criterion 1.1.1 (Non-text content). We are currently investigating this and will have a plan to address it by October 2025.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

In April 2023, we moved our existing website content onto a new content management system. This has improved our ability to provide an accessible website.

In May 2023 we commissioned an accessibility audit of the website, which we have used to make further improvements. Issues raised in the report that we are still investigating are listed in the ‘Roadmap’ section.

In addition to the scheduled improvements listed in the ‘Non-compliance with the accessibility regulations’ section, we carry out regular basic accessibility checks, to ensure new content and features are accessible.

PDFs and other documents

The audit identified a significant number of documents that do not comply with the accessibility regulations.

As part of our work to improve the accessibility of this website, we are reviewing our policy on PDFs and other documents, and other methods of delivering information, with a view to making them as accessible as possible.

Roadmap

Preparation of this accessibility statement

This statement was prepared on 18 April 2023. It was last reviewed on 17 April 2025.

This website was last tested in May 2023, by Accessibility Services. A sample of 16 pages were manually tested that included all of the features and page types on the website. Automated testing was also completed on a wider range of pages.

Since then, our inhouse web team and our web design partner have made ongoing improvements and conducted automated testing, to monitor and improve the accessibility of our website.