Get started with MyChart
MyChart supports your care at our hospitals or community sites, or for the care we give at your home.
Creating an account
If you’ve used the NHS App, you can log in to MyChart straight away on your smartphone or computer using the same details.
To get started, visit mychart.kch.nhs.uk or download the MyChart app.
If you do not have an NHS App login
You can create a new account with your personal information by visiting mychart.kch.nhs.uk/KCH/Signup
Or open the MyChart app and click ‘new user’. You’ll need to add some personal details to confirm it’s you.
When you first log in, MyChart will ask if you want to set up two-step authentication. This is a security setting to keep your health record safe. It will check your contact details are right and ask you to set up a username and password. Choose something secure and memorable.
After you agree to the terms and conditions, you should be logged in to MyChart.
If your phone supports face or fingerprint ID you’ll be offered the option to switch this on for your MyChart account. We recommend that you do this.
New accounts for young patients and their families
Setting up accounts works differently for parents or carers of under 18s and young people under 16. Please speak to your healthcare team at the next appointment to ask for an account.
What to expect when you log in
MyChart only shows information about your care at hospital and community services at King’s College Hospital and Guy’s and St Thomas’ NHS Foundation Trusts. This is because we launched MyChart and our patient electronic health record system (Epic) together.
It does not show records held by your GP or other providers, such as the information you might see on the NHS app.
MyChart also does not show any historical records from before October 2023, when the app launched. Once you sign up for an account, you’ll start seeing appointments, notes and information in the app as you have your care with us.
Sharing access with family, friends or carers
You can give another person ongoing access to your MyChart account using ‘proxy access’.
A trusted adult with proxy access can help you manage your care at our hospitals or in the community. They’ll see your health information on MyChart, including your appointments, health conditions and medicines.
How to give someone proxy access
Before you can share your account with a trusted person, they must have their own MyChart account.
They might already have a MyChart account, or they can sign into MyChart quickly and easily using their NHS App login details.
Once they’ve logged into MyChart, you can give them access to your account.
- Log in to MyChart
- Click ‘Sharing Hub’ from the menu on the left
- Click ‘Family, friends or a carer’
- Click ‘Give someone ongoing access’ and click the plus button
- Enter the details of the person you want to give access to
- Send the invite
They’ll receive an email to complete set up. When they’ve confirmed some details, they’ll be able to log in to their MyChart account and see your health record.
If the person you want to give proxy access to is unable to use NHS login (for example, they do not live in the UK) please speak to your healthcare team.
If you care for an adult without capacity
If you are a carer for someone who lacks capacity to make decisions, or if you have lasting power of attorney, you might want to use MyChart to keep up to date with the care of the patient.
Speak to their healthcare team to ask for proxy access to a patient’s health record. They can help set this up for you.
What someone with proxy access can see
Giving someone proxy access lets them see your hospital health record and should only be used if you are completely comfortable with sharing this information.
Information that's not routinely visible
People with proxy access will not routinely be able to view information on your MyChart account about:
- sexual and reproductive health
- HIV
- termination of pregnancy (abortion)
- gender identity development services
There might also be information marked as ‘sensitive’ by your clinician, such as psychology notes, which will not be visible in MyChart at all. This means neither you or anyone with proxy access will see any information marked as sensitive.
Please be aware, some information that can be viewed by someone with proxy access, such as the name of a clinician, could risk identifying information about your health or care. This includes historical records. If you have any concerns about this, please speak to your healthcare team and take caution before granting proxy access.
Personal information that you can update on MyChart, but is hidden from people with proxy access, is your:
- gender identity
- sex assigned at birth
- sexual preference
- preferred name
Removing proxy access
You can change who has proxy access to your information by logging in to MyChart.
- Log in to MyChart
- Click ‘Sharing Hub’ from the menu on the left
- Select ‘Manage proxy access’ at the bottom of the page
- Click ‘Remove’ for the person you want to stop having access
Get help with MyChart
If you need help, go to the MyChart helpdesk and support page or contact the MyChart patient helpdesk.
Phone: 020 3299 4618 Monday to Friday, 9am to 4.30pm. Outside of these hours, please leave a message and a member of the team will get back to you.
Email: [email protected]
Need urgent medical help?
MyChart is not for urgent problems or emergencies. If you have a serious medical problem and need help, call 999 or go to your nearest emergency department (A and E).