Outpatient appointments

Our Outpatient Appointment Centre handles your calls when you want to change or cancel your appointment. It also sends out automatic reminders by phone and text to ensure that as many people as possible come to their appointment, so we don’t waste appointment times.

How do I book an appointment?

Currently, we send you a letter confirming the date and time of your outpatient appointment. Please check this and let us know if you need to change or cancel it.

Patients have asked us to make it easier to book appointments, so we are making changes to how they are arranged. Over the next few months we will be introducing a system where we will send you a letter asking you to phone us to agree a convenient appointment date and time.

How do I change or cancel my appointment?

To change or cancel your appointment, phone our Outpatient Appointment Centre (OPAC) on 020 3299 1919.

We are open Monday to Friday, 9am to 5pm. Our busiest time is 12pm to 2pm, so if you phone at this time, you may wait longer for your call to be answered.

We are closed on bank (public) holidays.

Please be aware that you may receive a text message from the hospital to postpone or reschedule your appointment. You do not need to follow up with us if you do receive a text and we will be in touch to reschedule your appointment.

Will I get an appointment reminder?

Our reminder service automatically phones you seven days before your appointment to tell you when and where your appointment is.

Some specialties across the Trust have set up text reminders. You will be sent a text appointment reminder seven days before your appointment. This is usually a two-way reminder where you will be able to reply to the message to confirm, cancel or rearrange your appointment. Our booking team will contact you if you wish to cancel or rearrange. Two days before your appointment you will receive a final text reminder. You will not be able to reply to this final reminder, and will be asked to call the hospital if you need to cancel or change your appointment at that stage.

Please note: it is very important we have your correct phone number - see below for how to tell us your contact details have changed.

How do I change my contact details?

Please help us by making sure we have your most up to date contact information. Without it, we cannot phone, text, or write to you. If you have changed your phone number(s), email address or postal address, contact us.

How do I contact the Outpatient Appointment Centre?

Call us on 020 3299 1919. We are open Monday to Friday, 9am to 5pm. Our busiest time is 12pm to 2pm, so if you phone at this time, you may wait longer for your call to be answered.

We are closed on bank (public) holidays.

Who do I contact if I need more information?

Our Outpatient Appointments Team manages appointments and cannot give you medical advice. If you need more information or help, contact our Patient Advice and Liaison Service (PALS).