Outpatient appointments

Our Outpatient Appointment Centre handles your calls when you want to change or cancel your appointment. It also sends out automatic reminders by phone and text to ensure that as many people as possible come to their appointment, so we don’t waste appointment times.

How do I book an appointment?

Currently, we send you a letter confirming the date and time of your outpatient appointment. Please check this and let us know if you need to change or cancel it.

Patients have asked us to make it easier to book appointments, so we are making changes to how they are arranged. Over the next few months we will be introducing a system where we will send you a letter asking you to phone us to agree a convenient appointment date and time.

How do I change or cancel my appointment?

There will always be times when you cannot keep your appointment. All we ask is that you let us know, so we can give your slot to someone else. To change your appointment, phone 020 3299 1919, 8.30am-5pm, Monday to Friday. We are currently unable to deal with requests via the online form or email, so please contact us by phone instead.

Will I get an appointment reminder?

Our reminder service automatically:

  • phones you seven days before your appointment to tell you when and where your appointment is
  • sends you a text reminder the day before.

Please note: it is very important we have your correct number - see below for how to tell us your contact details have changed.

How do I change my contact details?

Please help us by making sure we have your most up to date contact information. Without it, we cannot phone, text or write to you. If you have changed your phone number(s), email address or postal address, call 020 3299 1919, 8.30am-5pm, Monday to Friday. We are currently unable to deal with requests via the online form or email, so please contact us by phone instead.

How do I contact the Outpatient Appointment Centre

Tel: 020 3299 1919, 8.30am-5pm, Monday to Friday

Who do I contact if I need more information?

Please remember that our Outpatient Appointments Team manages appointments only and cannot give you medical advice. If you need more information or help, please contact our Patient Advice and Liaison Service (PALS).

Tel: 020 3299 3601
Email: kch-tr.PALS@nhs.net