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When you arrive

When you arrive, let us know you are here for your outpatient appointment by:

  • using the Intouch mobile app (see details below)
  • or our Express Check-in kiosks (see details below)
  • or by going to the clinic on your appointment letter and giving your name and letter to the receptionist.

Please help us by arriving for your appointment on time.

Intouch mobile app

Video transcript: Intouch mobile check-in guide

When attending an appointment at King’s College Hospital, Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon, Tessa Jowell Health Centre, or Queen Mary’s Hospital, you can now check in using an app on your phone.

Download the Intouch Appointment Manager V2 app from Google Play or the App Store.

When you are in close proximity to the site, select the hospital from the list where you are having your appointment, and confirm you have an appointment at the selected hospital.

Next, answer the check-in questions, so you can be matched to your appointment. You will be asked to confirm your date of birth and your postcode.

Then review your answers and the information the hospital has about you. If anything is incorrect, please visit Reception.

Finally, you will be asked some questions about COVID-19.

You are now checked in for your appointment, and able to take a seat in the appropriate waiting areas as directed.

When staff are ready to see you, you will be notified in the app, and directed to the appropriate room.

If you need to, you can go back and read all messages and notifications, from inside the Messages section of the app.

End of video transcript.

The Intouch Appointment Manager is a check-in and calling mobile app you can use to register your arrival for a pre-booked outpatient appointment. This means you won’t need to see a receptionist or check in on one of our Express Check-in kiosks.

If you have any problems using the app, please use either the Express Check-in kiosks or go to the reception desk.

Watch the video or follow these instructions to download and use the Intouch mobile app:

  1. Download the app called ‘Intouch Appointment Manager V2’ from Google Play or the App Store to your phone
  2. When you arrive at the hospital, connect to the hospital Wi-Fi network, ‘NHS Wi-Fi’
  3. Open the app and allow the app to use your location to make sure you’re close to the hospital
  4. Enable app notifications so staff can send you a notification when they are ready to see you for your appointment and where to report to
  5. Select which hospital site you are attending. The app is available to use at all our hospital sites (Beckenham Beacon, King’s College Hospital, Orpington Hospital, Princess Royal University Hospital, Queen Mary’s Hospital, and Tessa Jowell Health Centre)
  6. Click on the button ‘I have an appointment’
  7. You will be asked to give your date of birth and postcode. Then select ‘confirm’ to check in for your appointment
  8. When staff are ready, you will be called to your appointment through a notification in the app

Express Check-in kiosks

We have Express Check-in kiosks in many outpatient areas.

If you forget your letter, you can still use the kiosk to check in, by typing in certain details about your appointment.

Once you have checked in using the kiosk, your name will be shown on a display screen on the wall as ‘Waiting’. When we are ready to see you, the onscreen message by your name will tell you where to go for your consultation.

How long will I have to wait?

  • Please allow at least two hours for your appointment.
  • We will try not to keep you for more than 30 minutes after your appointment time.
  • You might need to have an x-ray or other tests afterwards. We will try to arrange these on the same day, so you may need to wait longer.
  • Please tell the receptionist if you need to leave and cannot wait for your tests because you might be able to have them another day.
  • Sometimes appointments are delayed. This is usually for a good reason, but clinic staff should always tell you why there has been a delay.
  • Arriving early for your appointment does not mean we will see you earlier.

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