Outpatient appointments

Our Outpatient Appointment Centre handles your calls when you want to change or cancel your first appointment.

Change or cancel your appointment

To change or cancel your appointment, see our main Outpatients page

Appointment reminders

Our reminder service automatically phones you seven days before your appointment to tell you when and where your appointment is.

Some specialties across the Trust have set up text reminders. You will be sent a text appointment reminder seven days before your appointment. This is usually a two-way reminder where you will be able to reply to the message to confirm, cancel, or rearrange your appointment. Our booking team will contact you if you wish to cancel or rearrange. Two days before your appointment you will receive a final text reminder. You will not be able to reply to this final reminder, and will be asked to call the hospital if you need to cancel or change your appointment at that stage.

If your contact details change

If your contact details change, please tell us. We may not be able to phone, text, or write to you if we have old contact information.

If you need more help

We manage outpatient appointments and cannot give medical advice. If you need more information or help, contact the service caring for you, or our Patient Advice and Liaison Service (PALS).