Emergency patients

Emergency Department entrance

King’s Emergency Department] (ED) sees more than 120,000 emergency patients every year – about 350 patients a day. About 25% of our patients are under 16, while 10% are over 65.

It is open to anyone who needs urgent hospital care because of an illness or accident. It is also often known as Accident & Emergency, A&E or Casualty.

When to come to the ED

You should only come to the A&E if:

  • you have a serious medical problem that you think needs immediate treatment.
  • your GP has ask you to attend because you need urgent care that they cannot provide.

The ED service page explains your other options if you require urgent treatment.

Where is ED?

It is at King’s main site in Denmark Hill. The public entrance is near the pelican crossing and traffic lights on Denmark Hill, and close to several bus stops and Denmark Hill rail station. There are two disabled car spaces and one drop-off bay (limited to a 20-minute stay) outside the ED. There is also hospital parking close by for which there is a charge.

See how to get to King's for information on transport to the hospital and finding your way around King's for a map of the Trust campus, its buildings and facilities.

When you arrive

You may first see a nurse who may send you to a more appropriate service if the ED is not the best place for your treatment. A triage nurse will then assess you and decide which area of the ED you need to be seen by. If your GP sent you to the ED with a letter, please give this to the nurse. You will also be asked to book in at reception and give them your contact and GP details.

Please note: we see patients according to the urgency of their medical need and not in order of their time of arrival.

When you leave the ED

We have advice leaflets for many conditions which explain more about the condition itself and how we treat it. The doctor or nurse you see will give you any relevant leaflets.

If you need proof that you have attended the ED, please ask the nurse or doctor looking after you. We usually provide you with a photocopy of the front sheet of your patient notes. We cannot give you a sick note: you need to visit your GP to get one.

What happens if I need more treatment?

We will send a letter to your GP explaining the treatment we have given you. This may take a few days, so if you will be seeing your GP before this, please ask for a copy of your notes and give them to your GP at your next appointment.

If we think you may benefit from seeing a specialist as an outpatient, we will ask your GP to organise an appointment as part of your continuing care.