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Epic launch – information for patients

We introduced Epic across the Trust on 5 October 2023. Epic will improve the care we provide for patients and transform the way that we work by replacing a number of historic IT systems and paper records currently in use at the Trust.

However, as we introduce Epic and staff get used to using a new system, you may notice some changes to the way we communicate with you.

We would like to apologise in advance for any inconvenience caused and thank you for your understanding as we adapt to using this new system. If you have any questions, please speak to a member of staff.

Your preferences for receiving communications

Information you previously gave us about your communication preferences will not transfer to the new system.

This means we will no longer have up-to-date information about how you prefer us to communicate with you about appointments and your healthcare, and if you need any particular formats or support.

You can set or change your preferences by:

  • using our app and online portal, MyChart, to set your preferences
  • contacting the service directly
  • asking a member of staff when you have your appointment or when you book it
  • opting out of certain formats by following instructions on text messages and digital letters.

If you need language support, contact the service your appointment is with directly. They can arrange for a translator.

BadgerNet Maternity Notes portal

If you are having maternity care with us, we’ll invite you to sign up to MyChart, a new app and online portal. MyChart will replace our current portal, BadgerNet. You can still access BadgerNet after 5 October, but you won’t see any new information, as we’ll use MyChart to update your records.

If you have any questions, please speak to your midwife or contact the maternity team.

Messages to family members and carers

If you’re a family member, carer or guardian, you might receive text messages about a patient’s care.

To make sure you continue receiving appointment confirmations and reminders from us after 5 October, please speak to the service directly.

You can also use MyChart, our app and online portal for patients. With proxy access, you can view a patient’s health record, appointment details, and set your preferences for how we communicate with you. Find out more about MyChart or speak to the service to request an account.

Receiving texts from different numbers

Sometimes, we use different numbers to send patients text messages about their appointments and care. We’ll let you know it’s from the Trust in the message.

If you receive a text message from us and you’re not sure, please contact the service your appointment is with.