Patient surveys

Improving the quality of patient care is our main priority. That means listening to and acting on real concerns, such as how we talk to patients, how clean the hospital is and the quality of our food.

Online surveys – ‘How are we doing?’

If you have been a patient at King’s College Hospital NHS Foundation Trust, we’d like to know what you think. Fill in a How Are We Doing? survey and influence the way we deliver our care – for the better!

• Critical Care
• Day Surgery or Day Case – includes Apheresis Unit, Cardiac Catheter Suite, Endoscopy, Planned Investigations Unit
• Emergency Department
• Inpatients
• Maternity
• Outpatients

Other ‘How are we doing?’ surveys

You can complete these surveys either in hospital or when you go home.

• Inpatients: please fill in a paper survey on the ward, or via a ward iPad
• Outpatients, day surgery or day case patients, emergency patients and maternity patients: please fill in the survey that you receive via text 48 hours after your visit

Friends and Family Test

The NHS Friends and Family Test (FFT) is an important opportunity for NHS patients to comment on the care and treatment they receive. Patients are asked: “Overall, how was your experience of our service?” and are also given an opportunity to suggest areas of improvement.

We use this feedback, together with our more detailed How are we doing? surveys, to improve our clinical care and treatment. See our FFT results for:

• Beckenham Beacon
• King’s College Hospital
• Orpington Hospital
• Princess Royal University Hospital
• Queen Mary’s Hospital, Sidcup

Find out more

For more information about:

• patient feedback at the Trust: please contact the Patient and Public Involvement Team, at [email protected] or call 020 3299 3682.
• the FFT scheme: see the NHS England website.