Skip to content

Patient surveys

Improving the quality of patient care is our main priority. That means listening to and acting on real concerns, such as how we talk to patients, how clean the hospital is and the quality of our food.

How was your inpatient stay?

The NHS has launched the Adult Inpatient Survey 2023 to find out about people’s experiences of their hospital stay. If you had an overnight hospital stay during November 2023, you could be invited to take part and give your feedback on the quality of care and treatment you received. If you are invited to take part, you will be sent a letter with details explaining how to participate.

In the 2022 survey, we received 387 responses from adults aged 16 and over, who used the survey to tell us what is working well and what requires improvement.

The survey is carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker, on behalf of NHS England. Your responses are not shared with our staff and will be kept confidential by the research team. If you choose not to take part, it will not affect your care.

The results will be published in the summer of 2024. What we learn will enable us to identify key priorities, aiding our mission to provide the very best care and treatment for you and our community.

Find out more information about NHS patient surveys.

Online surveys – ‘How are we doing?’

If you have been a patient at King’s College Hospital NHS Foundation Trust, we’d like to know what you think. Fill in a How Are We Doing? survey and influence the way we deliver our care – for the better!

Other ‘How are we doing?’ surveys

You can complete these surveys either in hospital or when you go home.

  • Inpatients: please fill in a paper survey on the ward, or via a ward iPad
  • Outpatients, day surgery or day case patients, emergency patients and maternity patients: please fill in the survey that you receive via text 48 hours after your visit

Friends and Family Test

The NHS Friends and Family Test (FFT) is an important opportunity for NHS patients to comment on the care and treatment they receive. Patients are asked: “Overall, how was your experience of our service?” and are also given an opportunity to suggest areas of improvement.

We use this feedback, together with our more detailed How are we doing? surveys, to improve our clinical care and treatment. Find out more information about the FFT on the NHS England website.

Find out more

For more information about: