Patient surveys
Improving the quality of patient care is our main priority. That means listening to and acting on real concerns, such as how we talk to patients, how clean the hospital is and the quality of our food.
NHS patient surveys
Find out more information about NHS patient surveys.
Adult Inpatient Survey
At King’s College Hospital NHS Foundation Trust, we believe providing high-quality care for each person is fundamentally important. The NHS has launched a major survey on people’s experiences of their hospital stay. If you had an overnight hospital stay during November 2025, you could be invited to take part and give your feedback on the quality of care and treatment you received. If you are invited to take part, you will be sent a letter with details explaining how to participate.
In last year’s survey, we received 412 responses from patients aged 16 and over, who used the survey to tell us what is working well and what requires improvement. We listened to your feedback.
If you are invited to take part, you will receive a letter with information on how to complete the survey online using a computer, tablet or your mobile phone. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing.
Participation will not affect your care in any way. The survey is confidential, and your answers will not be shared with our staff.
The survey is carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker.
The results will be published in the summer of 2026 and will be used to assess NHS Trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best care and treatment for you and our community. Have your say and make a difference to your local hospital services.
The NHS Adult Inpatient Survey has Section 251 (NHS Act 2006) approval to process contact details.
Maternity Survey
At King’s College Hospital NHS Foundation Trust, we believe in providing the highest quality maternity care for you and your baby. In April 2026, the NHS is launching a major survey on experiences of using maternity services.
If you give birth in 2026, you may be invited to give feedback on the quality of care and support you received during your pregnancy, labour and birth, and after you and your baby went home.
Last year, we received 216 responses from others who gave birth in February 2025, who told us what is working well and what we can improve. We listened to your feedback.
Your participation in 2026 will help us monitor the quality of our services and suggest further areas that we can continue to improve.
If you are invited to take part, you will receive a letter with information on how to complete the survey online or on your phone. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing. You will also receive information on how to complete the survey in a different language, or a different format (for example, Braille, Easy read, Large print).
Participation will not affect your care in any way. The survey is confidential, and your responses will not be shared with our staff.
The results will be published in the autumn of 2026 and will be used by us to understand what you think of our maternity services and care. What we learn will help us to make improvements to NHS maternity services so we can provide the very best care for you and your baby and support our local community. Have your say and make a difference to local NHS maternity care.
Urgent and Emergency Care Survey
At King’s College Hospital NHS Foundation Trust, we believe providing high-quality urgent and emergency care for each person is fundamentally important. In April 2026, the NHS is launching a major survey on people’s experiences of using A&E or Urgent Treatment Centre services. If you used services in January or February 2026, you could be invited to take part and give your feedback on the quality of care and treatment you received.
In the 2024 survey, we received 300 responses from adults aged 16 and over, who used the survey to tell us what is working well and what requires improvement. We listened to your feedback.
If you are invited to take part, you will receive a letter with information on how to complete the survey online or on your phone. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing. You will also receive information on how to complete the survey in a different language, or a different format (for example, Braille, Easy read, Large print).
Participation will not affect your care in any way. The survey is confidential, and your responses will not be shared with our staff.
The survey is carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker. The Urgent and Emergency Care Survey has Section 251 (NHS Act 2006) approval to process contact details.
The results will be published in the autumn of 2026 and will be used to assess NHS Trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best urgent care and treatment for you and our community. Have your say and make a difference.
Friends and Family Test
The NHS Friends and Family Test (FFT) is an important opportunity for NHS patients to comment on the care and treatment they receive. Patients are asked: “Overall, how was your experience of our service?” and are also given an opportunity to suggest areas of improvement.
We use this feedback to improve our clinical care and treatment. Find out more information about the FFT on the NHS England website.
Complete an online survey
If you have been a patient at King’s College Hospital NHS Foundation Trust, we’d like to know what you think. Complete a Friends and Family Test survey and influence the way we deliver our care. If you have been given a code by your service provider, please enter it in the section to the right of the survey page, or you can locate the service you would like to leave feedback for using the search box or expandable sections on the page.
Other ways to provide feedback
You can also share your feedback either in hospital or when you go home via a paper survey, QR code, iPad device or a text message after your visit.
Find out more
For more information about patient feedback at the Trust please contact the Patient and Public Involvement Team, at [email protected] or call 020 3299 3682.