Patient surveys
Improving the quality of patient care is our main priority. That means listening to and acting on real concerns, such as how we talk to patients, how clean the hospital is and the quality of our food.
NHS patient surveys
Find out more information about NHS patient surveys.
How was your urgent care and treatment?
At King’s College Hospital NHS Foundation Trust, we believe providing high-quality urgent and emergency care for each person is fundamentally important. The NHS has launched its 2024 Urgent and Emergency Care Survey on people’s experiences of using urgent and emergency care services. If you used services in January or February 2024, you could be invited to take part and give your feedback on the quality of care and treatment you received. If you are invited to take part, you will be sent a letter with details explaining how to participate.
In the 2022 survey, we received 239 responses from adults aged 16 and over, who used the survey to tell us what is working well and what requires improvement.
The survey can be completed online or as a paper questionnaire. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing. The survey is carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker, on behalf of NHS England. Participation will not affect your care or treatment. Your responses are not shared with our staff and will be kept confidential by the research team.
The results will be published in the autumn of 2024 and will be used to assess NHS Trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best urgent care and treatment for you and our community.
If you are invited to take part, please know your valuable feedback will help us improve the quality of our care and people’s experience.
How was your maternity care?
At King’s College Hospital NHS Foundation Trust, we believe in providing the highest quality maternity care for you and your baby. The NHS has launched the 2024 Maternity Survey on experiences of using maternity services. If you gave birth in February 2024, you may be invited to give feedback on the quality of care and support you received during your pregnancy, labour and birth, and after birth.
Last year, we received 360 responses from others who told us what is working well and what we can improve. We listened to your feedback.
If you are invited to take part, you will receive a letter with information on how to complete the survey online or on your phone. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing.
Participation will not affect your care in any way. The survey is confidential, and your responses will not be shared with our staff.
The results will be published in January 2025.
Online surveys – ‘How are we doing?’
If you have been a patient at King’s College Hospital NHS Foundation Trust, we’d like to know what you think. Fill in a How Are We Doing? survey and influence the way we deliver our care – for the better!
- Critical Care
- Day Surgery or Day Case – includes Apheresis Unit, Cardiac Catheter Suite, Endoscopy, Planned Investigations Unit
- Emergency Department
- Inpatients
- Maternity
- Outpatients
- Post-Covid Respiratory Clinic
Other ‘How are we doing?’ surveys
You can complete these surveys either in hospital or when you go home.
- Inpatients: please fill in a paper survey on the ward, or via a ward iPad
- Outpatients, day surgery or day case patients, emergency patients and maternity patients: please fill in the survey that you receive via text 48 hours after your visit
Friends and Family Test
The NHS Friends and Family Test (FFT) is an important opportunity for NHS patients to comment on the care and treatment they receive. Patients are asked: “Overall, how was your experience of our service?” and are also given an opportunity to suggest areas of improvement.
We use this feedback, together with our more detailed How are we doing? surveys, to improve our clinical care and treatment. Find out more information about the FFT on the NHS England website.
Find out more
For more information about:
- patient feedback at the Trust: please contact the Patient and Public Involvement Team, at [email protected] or call 020 3299 3682.
- the FFT scheme: see the NHS England website.