We are experiencing disruption to pathology services across our hospitals – particularly blood tests
Skip to content

Disruption to pathology services: update

11 June 2024 - We continue to respond to the ransomware cyber attack on Synnovis, the Trust’s pathology provider

We are currently experiencing disruption to our pathology services, particularly blood tests. This is following a cyber attack affecting our pathology service provider Synnovis.

Very regrettably we have had to delay some procedures and operations.

The majority of our services are running, including outpatients and community services, although you may experience some disruption or delay during your appointment, which we apologise for.

If you have not heard from us, please attend as planned. We’ll continue to update this page with information about our services.

If you have an appointment, please attend as normal. If we have to delay your appointment, we will let you know.

Blood tests

Our blood testing services are currently unable to see patients at our hospital sites.

We are prioritising patients who most urgently need blood tests. If your test is delayed, we’ll send you a text message to let you know when you can have your test. This will be at one of our blood test centres or your clinical department.

If you’re worried a delay will affect your care, please speak with your healthcare team.

Emergency and urgent care

Our emergency departments (A&E) and urgent treatment centres at King’s College Hospital and Princess Royal University Hospital remain open to those needing urgent or emergency care, although you may experience a longer wait than usual.

If you need medical advice but it’s not an emergency, please consider using a different service to get the care you need. You could:

  • call NHS 111 or visit www.111.nhs.uk
  • make an appointment with your GP
  • go to a local pharmacist

If we feel you could be seen elsewhere, we will ask you to do so and advise you on the most appropriate place to go. If you need emergency care, you will be seen but may experience a longer wait than normal.

We apologise for any inconvenience caused, and thank you for your understanding.