Our patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport:
- because of their medical or mobility condition; or
- because their medical condition would otherwise worsen.
All requests for transport are assessed on medical need, and all patients must be prebooked.
The service operates with appropriate staff, equipment and vehicles including saloon cars, ambulances with wheelchair facilities, stretcher vehicles and high-dependency units.
To book transport, please advise your patients to contact the Patient Transport Assessment Centre at least 72 hours before their appointment. If they ask for an escort, this request will be assessed at the same time.
The centre is open 9am - 6pm, Monday to Friday. Monday mornings are the busiest time for calls, so your patients may wish to phone at another time.
- For appointments at Denmark Hill, they should call 020 3299 8000.
- For appointments at Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon or Queen Mary’s, Sidcup, they should call 020 3299 6886.
Patients are then contacted by the transport provider, Savoy, up to 24 hours in advance to confirm their appointment.