Freedom of information (FoI)

The Freedom of Information Act (FoI) allows anyone to ask for information held by a public authority, such as King’s College Hospital NHS Foundation Trust. The Trust will deal with requests in accordance with the Freedom of Information Act Code of Practice and guidance from the Information Commissioner's Office.

How we provide information

King’s aims to produce and share with our users high-quality information that helps them to understand and access our services.

This is often available in printed format, sometimes by request only. We are also making more information available online, in our Publication Scheme.

Our Patient Advice and Liaison Service (PALS) is also available to help people obtain the information they need, where possible, even if they do not have access to a phone or the internet.

Requesting information that is not on King’s website

If the information you want is not available through our Publication Scheme and you cannot find it elsewhere on our website, you can send a request to our FoI team.

You are entitled to ask whether we hold information on a specific area and then request copies of the information itself. Requests for information must be made in writing and include your name and an address to which correspondence can be sent. Requests should include a clear and specific description of the information you are seeking.

How to submit your request for information

Submitting your request via our online Freedom of Information request form ensures that the FoI team receives your request and is able to begin the FoI process straight away.

You can also post your request to:
FoI Lead
Operations Directorate
King’s College Hospital NHS Foundation Trust
Denmark Hill
London SE5 9RS

Responding to requests

Once we have received your request we aim to respond within 20 working days or sooner. If we exceed this time limit we will explain the reasons for the delay and give you an estimate of how long it will take to meet your request.

How we process an FoI request

StageTime taken
Request for information submitted. FoI team logs request and starts the Trust process1-5 working days
Relevant departments locate information10 working days
Response to request is finalised.4-6 working days
Response sent to applicant.Total: up to 20 working days

Charges and fees for information

We are entitled to charge for copying the documents you have requested. In most cases we waive these charges. If we are considering charging you, we will contact you to find out whether you still wish to continue with the request.

Appeal process

If you are dissatisfied with the Trust’s response, you may appeal to us in the first instance. Our appeals procedure has been prepared in accordance with a Code of Practice issued by the Secretary of State for Constitutional Affairs.

Information requests not covered by the FoI Act