Your key worker

Clinical nurse specialist speaking with patient

While we are caring for you, you will have a main point of contact called a key worker. This is usually a clinical nurse specialist (CNS).

Your key worker is an important member of the multidisciplinary team (MDT) caring for you. They support you by:

  • providing reassuring one-to-one care
  • helping you to understand and get through your treatment, including managing any side effects or symptoms
  • assisting you when you stay in hospital and when you visit as an outpatient
  • ensuring good communication between you and your MDT
  • communicating between members of your family or other members or your care team such as your GP (home doctor), community nurse or social worker
  • giving you details of support groups and other organisations that you may find helpful.

When you first meet with your key worker

You may meet your key worker at your first appointment at King’s or after you have been diagnosed.

They will explain your test and treatment options and support you and your family. You will also be given written information about the type of cancer you have, your treatment options and other sources of information and support, such as King's Macmillan Information and Support Centre.

You’ll find details of the key workers for each of our services in our cancer types section.