Digital appointment letters

The King's MSK (musculoskeletal) service based at Queen Mary's Hospital, Sidcup, is trialling digital appointment letters. King's MSK patients can now choose to get their appointment letters digitally, via an SMS text message. This page explains what to expect if the service you are referred to offers this.

Why get your letter digitally?

It allows you to get your appointment details anywhere through your smartphone, laptop, tablet or desktop computer.

How to get a digital appointment letter

  1. If your referrer has your mobile number, you may receive a text asking if you want to get your King's appointment letter(s) digitally.
  2. To opt in, click on the link in the text, to go to a secure login page. Enter your PIN number and date of birth to view your letter. You can also copy the link and open it on a tablet, laptop or desktop computer, to view it on a larger screen.
    To opt out and receive all future letters by post, reply STOP.
    If you do not reply within 48 hours, or your referrer does not have your mobile number, we will post your letter to you.
  3. The letter will include all your appointment details and a real-time travel map. Any special instructions and essential reading will be included as an attachment.

To rearrange or cancel an appointment, call the phone number on your appointment letter.

Please note: accessing a digital letter that is not intended either for you, or for someone you are caring for who has given you their explicit consent to view the letter, is considered fraud.

Useful features

  • The letter can be downloaded as a PDF, emailed, and printed.
  • Click on the 'calendar' icon to add the appointment to your digital calendar.
  • For language options, click on the 'BrowseAloud' icon. The text can be translated into 90 languages and read aloud in 40 languages.