Latest update on Coronavirus: visiting our hospitals

27 March 2020 – Updated details on visiting restrictions and site access

Exterior of the front of Princess Royal University Hospital

Visiting

Can I visit someone in the hospital?

In light of the Governments introduction of social distancing, we have taken the decision to limit all but essential visiting at our all our hospitals. This decision has not been taken lightly but the policy is in place to protect the health of our patients, staff and the public.

Currently, no visitors are permitted with the exception of:

  • Birthing mothers who will be allowed one birthing partner
  • Paediatric patients who will be allowed one parent or carer
  • End-of-life patients who will be allowed one visitor
  • Patients with specific care needs (i.e. dementia or other disabilities) where agreed by the relevant Matron/Head of Nursing for the area.

If this new visiting policy causes you any worry or extreme concern, please highlight it to the nursing and midwifery staff.

I fall into one of the above categories. What else do I need to know?
If you have symptoms (a fever or a new continuous cough), you should self-isolate according to national guidance. You should not visit the hospital if you have symptoms.

We recommend you consider your own risk in visiting someone, whether they have COVID-19 (Coronavirus) or not. Visiting the hospital increases the risk that you will become infected. It may also increase the risk that you spread the virus to members of your family, friends, and the wider community.

If you are immune-suppressed or have other significant risk factors, we strongly recommend that you do not visit the hospital.

How can I protect myself and those I am visiting at the hospital?
Upon entering the hospital, you must wash your hands at a hand washing station for 20 seconds or clean them thoroughly using hand sanitiser.

It is also important to remember to ‘Catch it, bin it, kill it’ if you cough or sneeze.

  • Disposable, single-use tissues should be used to cover the nose and mouth when sneezing, coughing or wiping and blowing the nose.
  • Used tissues should be disposed of promptly in the nearest waste bin.
  • If you cannot find tissues, waste bins or a soap/hand sanitiser, ask a member of staff.
  • After coughing, sneezing, and using tissues, you should clean your hands using soap and water if possible (otherwise use hand sanitiser).
  • Do not touch your face, eyes, mouth and nose.

The above information is provided by Public Health England.

What alternative options are there to stay in contact with someone who is in hospital?
You may wish to use phone, email, Skype, FaceTime or WhatsApp to keep in touch with family, relatives or friends in the hospital. All patients who are at King’s College Hospital have access to free patient Wi-Fi.

PALS
The Patient Advice and Liaison Service (PALS) is a service that offers support, information and assistance to patients, relatives and visitors. They can also provide help and advice if you have a concern or complaint that staff have not been able to resolve for you.

PALS at King’s College Hospital, Denmark Hill, London SE5 9RS (Tel: 020 3299 3601 or email kch-tr.palsdh@nhs.net

You can also contact us by using our online form.

PALS at Princess Royal University Hospital, Farnborough Common, Orpington, Kent BR6 8ND (Tel: 01689 863252 or email kch-tr.palspruh@nhs.net

If you would like the information in this leaflet in a different language or format, please contact PALS on 020 3299 1844.

Access at Denmark Hill

As part of the Trust's response to COVID-19 (Coronavirus), there is currently limited access to our hospital site at Denmark Hill.

The following entrances are currently open:

  • Hambleden Wing entrance is the only access point to the main hospital building. The inner entrance doors will be closed between 7pm and 7am. Patients and visitors are advised to use the buzzer.
  • The Emergency Department entrance is open as normal for emergency patients. There is no through route to the hospital.

All other entrances and exits are closed, including:

  • Golden Jubilee Wing
  • Ruskin Wing
  • The Variety Children’s Hospital

Access at Princess Royal University Hospital (PRUH)

The following entrances at the PRUH are currently closed:

  • Outpatient entrances B and C are closed until further notice.
  • Chartwell public entrance – patients will need to use the buzzer for access.

The following entrances are currently open:

  • The Emergency Department entrance remains open as normal, for emergency patients only.
  • Patients using the Main Entrance will need to use the buzzer and access will be granted by security.

Please visit the NHS website for the latest information about coronavirus.


For further information please contact:
COVID-19 response
COVID-19 response
kch-tr.mediateam@nhs.net
Extension: +44 (0)20 3299 9000