Latest update on Coronavirus: visiting our hospitals

Updated details on visiting restrictions and site access

Exterior of the front of Princess Royal University Hospital

For the latest visiting guidance, which was updated on 13 July, please visit read the Visiting Policy Update, which supersedes this page.

Can I visit someone in the hospital?

In light of the Governments introduction of social distancing, we have taken the decision to limit all but essential visiting at our all our hospitals. This decision has not been taken lightly but the policy is in place to protect the health of our patients, staff and the public.

Currently, no visitors are permitted with the exception of:

  • Birthing mothers who will be allowed one birthing partner
  • Paediatric patients who will be allowed one parent or carer
  • End-of-life patients who will be allowed one visitor
  • Patients with specific care needs (i.e. dementia or other disabilities) where agreed by the relevant Matron/Head of Nursing for the area.

If this new visiting policy causes you any worry or extreme concern, please highlight it to the nursing and midwifery staff.

I fall into one of the above categories. What else do I need to know?
If you have symptoms (a fever or a new continuous cough), you should self-isolate according to national guidance. You should not visit the hospital if you have symptoms.

We recommend you consider your own risk in visiting someone, whether they have COVID-19 (Coronavirus) or not. Visiting the hospital increases the risk that you will become infected. It may also increase the risk that you spread the virus to members of your family, friends, and the wider community.

If you are immune-suppressed or have other significant risk factors, we strongly recommend that you do not visit the hospital.

How can I protect myself and those I am visiting at the hospital?
Upon entering the hospital, you must wash your hands at a hand washing station for 20 seconds or clean them thoroughly using hand sanitiser.

It is also important to remember to ‘Catch it, bin it, kill it’ if you cough or sneeze.

  • Disposable, single-use tissues should be used to cover the nose and mouth when sneezing, coughing or wiping and blowing the nose.
  • Used tissues should be disposed of promptly in the nearest waste bin.
  • If you cannot find tissues, waste bins or a soap/hand sanitiser, ask a member of staff.
  • After coughing, sneezing, and using tissues, you should clean your hands using soap and water if possible (otherwise use hand sanitiser).
  • Do not touch your face, eyes, mouth and nose.

The above information is provided by Public Health England.

What alternative options are there to stay in contact with someone who is in hospital?
You may wish to use phone, email, Skype, FaceTime or WhatsApp to keep in touch with family, relatives or friends in the hospital. All patients who are at King’s College Hospital have access to free patient Wi-Fi.

PALS
The Patient Advice and Liaison Service (PALS) is a service that offers support, information and assistance to patients, relatives and visitors. They can also provide help and advice if you have a concern or complaint that staff have not been able to resolve for you.

PALS at King’s College Hospital, Denmark Hill, London SE5 9RS (Tel: 020 3299 3601 or email kch-tr.palsdh@nhs.net

You can also contact us by using our online form.

PALS at Princess Royal University Hospital, Farnborough Common, Orpington, Kent BR6 8ND (Tel: 01689 863252 or email kch-tr.palspruh@nhs.net

If you would like the information in this leaflet in a different language or format, please contact PALS on 020 3299 1844.

Access at King’s College Hospital, Denmark Hill

To help maintain social distancing, some of our entrances and exits are closed.

Monday to Friday enter and exit the main hospital building from:

  • Hambleden Wing: open 24 hours a day
  • Golden Jubilee Wing: open 7am to 7pm
  • Ruskin Wing: open 7am to 7pm
  • the Emergency Department entrance is also open as normal for emergency patients. There is no through route to the hospital.

The Variety Children’s Hospital entrance and exit is closed.

At weekends:

  • the Emergency Department entrance is open as normal for emergency patients. There is no through route to the hospital.
  • all other patients and visitors can enter and exit at the Hambleden Wing and the Golden Jubilee Wing.

All other entrances and exits are closed.

Access at Princess Royal University Hospital (PRUH)

The following entrances at the PRUH are currently closed:

  • Outpatient entrances B and C are closed until further notice.
  • Chartwell public entrance – patients will need to use the buzzer for access.

The following entrances and exits are currently open:

  • The Emergency Department entrance remains open as normal, for emergency patients only.
  • To enter the main hospital, go to the Main Entrance and use the buzzer. Access is granted by Security.
  • Exit from the main hospital from the Main Entrance.

Please visit the NHS website for the latest information about coronavirus.