In May this year, the Care Quality Commission (CQC) carried out a two-day announced inspection of The Havens sexual assault referral service. During the inspection they spoke to staff, patients and relatives about their experiences of both delivering and receiving care. The CQC found high standards and good practice across the service. They noted that staff treated patients with dignity, respect and compassion, and took care to protect their privacy and personal information.
The service was measured against five domains:
Is it safe?
Is it effective?
Is it caring?
Is it responsive to people’s needs?
Is it well-led?
The inspection team found The Havens was performing well across all these areas. The reported noted that, amongst other things, the service was clean and well maintained; there were processes for monitoring the standard and quality of care; the service had effective leadership and a culture of continuous improvement, and that staff felt involved, supported and worked well as a team; and the service asked staff and clients for feedback and they acted upon this.