PRUH wards closed to visitors due to Norovirus

02 January 2018 - Information for patients and visitors

Exterior of the front of Princess Royal University Hospital

We have taken the decision to close all wards to visitors at the Princess Royal University Hospital (PRUH) because of an outbreak of Norovirus in the community and some cases in the hospital. We apologise for any inconvenience this may cause.

Our top priority is the safety and wellbeing of all patients so we are taking this precaution to prevent the virus from spreading.

In exceptional circumstances, such as if your relative is extremely unwell, we will allow visiting, but only with the express permission of senior clinicians on the ward. In these circumstances, please phone the switchboard on 01689 863000 and ask the operator to put you through to the ward your relative is on. A member of ward staff will be able to let you know if you can visit.

We are carrying out regular deep cleans of all wards, and staff are being extra vigilant around hand washing and other infection control procedures.

The situation is being reviewed regularly.

When will wards re-open to visitors?

Unfortunately, we cannot give a precise date on when we will re-open wards to visitors. This depends on the number of cases we are seeing in the hospital, and the prevalence in the local community. Our top priority is the safety and wellbeing of all patients so we will permit visiting when there is a low risk of the virus being transmitted.

We are evaluating the situation on a daily basis and will update the website once a decision has been taken to re-open to visitors.

Patients with appointments at the PRUH

If you have an outpatient appointment at the PRUH, please attend as normal.

If you are due to have an operation, please phone ahead as usual to confirm your attendance. However, if you’ve had Norovirus symptoms in the last 72 hours, or been in contact with anyone who has, please mention this on the phone.

PRUH maternity services unaffected by Norovirus

The labour ward and Oasis Birth Centre remain open - women due to give birth at the hospital can attend as normal
The maternity unit at the Princess Royal University Hospital (PRUH) is unaffected by the recent no-rovirus outbreak that has led to the closure of other wards to visitors.

Women who are due to give birth at the PRUH can attend the hospital with their birth partner as normal.

Visiting the maternity ward

As a precautionary measure, to prevent Norovirus on the maternity units we are only permitting one birthing partner, and one visitor on the maternity ward.

Oasis Birth Centre tours

If you are due to attend a tour of the Oasis Birth Centre at the PRUH, please phone 01689 864750 to ensure it’s taking place.


Outpatient services, including antenatal care, also remain unaffected.

Emergency care

As always, we are urging people to help us manage demand for emergency care and use hospital services wisely. Where appropriate, please consider alternatives to A&E such as visiting a local pharmacist or GP, calling NHS 111, or using NHS Choices.

For further information please contact:
Karen Welsh
Acting Head of Communications
Extension: +44 (0)20 3299 3850