King’s Volunteers win Lammy Award for major incidents role

08 September 2017 - The King's Volunteers have been awarded the Lammy Award for Kindness by NHS Lambeth CCG for their support in the wake of recent major incidents

Lammys award 2017

The Lammy Awards were launched by Lambeth Clinical Commissioning Group (CCG) in 2015, and seek to recognise NHS and council staff, health and care teams and individuals who live and work in the borough who go the extra mile to support the health and care of others.

King’s – as one of the Capital’s four Major Trauma Centres – treated patients from the Westminster Bridge attack, London Bridge and Borough attacks, and the Grenfell Tower fire.

Recognisable in their distinctive orange t-shirts or lanyards, the Volunteers helped in many ways, from providing emotional and practical support to patients, families and those looking for their loved ones to managing enquiries about donations and distributing items that had been donated.

William Kwan, 70, from Brixton Hill, has been a King’s Volunteer for a year. The former intensive care nurse, who trained as a hand massage volunteer, spends one afternoon a week at the hospital. Following the Grenfell Tower fire he helped to remove soot from children after they were brought to King’s.

Talking about the part he played, William said, “I was asked to help on the Paediatric Intensive Care Unit (PICU). When I went there, I saw children from the fire covered in soot – it was all over their hands.

“Two of us from the Volunteers’ Service went to the unit and carefully cleaned the hands of four children. We also spoke to their relatives who were visiting at the time. We wanted them to know how much we care.”

Another Volunteer who helped following the Grenfell Tower fire was 69-year-old Angela Ingman from East Dulwich. Angela is a former King’s patient and worked for the charity Save the Children for 25 years. After retiring she decided to join the Volunteering programme. Angela helped in the effort to reunite patients with their families the day after the fire.

Angela said, “There was an area set up in the hospital for families and friends looking for their loved ones. I helped serve tea and coffee to people who were waiting there for information. They were still shell-shocked from what had happened.

“There was a group of doctors, nurses, chaplains, paediatricians and psychologists in the room with me. We all worked together as a team to take the names of people who had arrived and then crossed-checked them with patients on the wards who were well enough to talk, and managed to reunite people.

“Volunteering at King’s is lovely. The people I help are often worried and anxious, and if I can ease that in any way it’s time well spent.”

A third Volunteer, architect Paul Strapmanis, has been volunteering for two years after being treated at King’s following a serious car accident. He volunteers on the acute surgical ward where he was treated as a way of saying thank you. Paul comes in each Tuesday evening after his day job to volunteer for an evening shift on the ward. During his shifts immediately after the attacks, he stayed far beyond the end of his allotted three hours so the patients had someone to talk to.

Petula Storey, Head of Volunteering at King’s said, “This award is extremely-well-deserved, and I am very proud of the Volunteers who have gone above and beyond their normal role and made such a difference to the patients and their families. We know our Volunteers have a choice when it comes to volunteering, so we are honoured to have them as part of our team at King’s.”

King’s was recently awarded a grant from Nesta, the innovation foundation, to encourage volunteering among the over 50s. With this funding, the hospital is looking to recruit more volunteers over 50 to help in the Emergency Department. For details of how to volunteer at King’s, or to request further information, email, phone 020 3299 5510 or visit our website.

For further information please contact:
Ellie Whitehouse
Senior Communications Officer
Extension: +44 (0)20 3299 4139