King’s MSK – the musculo-skeletal service for patients in Bexley, run by King’s College Hospital NHS Foundation Trust – has gained consistently high levels of patient feedback since opening in 2014.
The service offers an integrated approach to the management of musculoskeletal conditions with specialists in pain management, rheumatology, orthopaedics and therapies including physiotherapy, hand therapy and podiatry, working closely together.
By offering these services from three sites in the London Borough of Bexley – Queen Mary’s Hospital in Sidcup, Erith and District Hospital, and Lakeside Medical Practice in Thamesmead – patients do not need to travel further afield to access the treatment they need.
The service consistently achieves high levels of feedback from patients, with over 90% of those treated regularly stating that they felt involved in their care, were treated with dignity and respect, and that the reception staff treated them with kindness and understanding.
King’s MSK was also recently awarded The Bexley Clinical Commissioning Group (CCG) Mystery Shopper award for the second year in a row.
The Bexley CCG mystery shopper scheme was launched in 2014 to enable patients to have a greater say in the healthcare services they receive. In the scheme, any patient living in the borough of Bexley is able to send anonymous feedback to the CCG about the quality of any healthcare service they experience.
Winners of the mystery shopper awards are chosen from services that go ‘the extra mile’ and are rated highly for manner, attitude and environment.
31-year-old Shelley Marsh (pictured) from Erith had a hip replacement via King’s MSK in December 2016 after a number of injuries to the bones in her legs and ankles led to her hip joint becoming damaged.
“The King’s MSK service was brilliant – I was looked after really well,” she explains. “It’s all close to home, which makes it much more convenient, and I could have my operation at Orpington Hospital, which was better than going all the way into London.
“My surgeon and the team that cared for me were brilliant, as were the physiotherapists that helped me get back on my feet after the surgery.
“Ten months on, I still have exercises to do at home to keep my hip joint mobile, but I’m back to work again and leading a normal life. I can’t thank the King’s MSK team enough.”
Danielle Moore, who worked at King’s as a physiotherapist before becoming Operations Lead for King’s MSK, said: “We’re very proud of the positive feedback the service has gained from patients in the three years we’ve been open – this is testament to the hard work of the whole team.
“Our aim is to provide convenient and timely treatment for patients in Bexley with bone or muscle problems, and we hope to continue receiving positive comments as our patient numbers increase.”
Treatment at King’s MSK for patients who live in the borough of Bexley is available via GP referral. For more information, visit www.kingsmsk.nhs.uk.