My Promise

My Promise is a set of examples showing how we want everyone who works for King’s to treat people. It is linked to the King's Values and sets a clear standard of what you can expect while you are cared for by King’s.

My Promise speech bubble

One example is to “treat others how I would like to be treated." This could be as simple as smiling, asking patients how they are feeling or saying ‘thank you’ when someone has helped out. These are small things that can make a big difference.

Our staff are committed to treating everyone with respect and dignity. My Promise gives pratical ways to do this in everyday situations.

Understanding you

I will:

  • actively listen to patients to understand their needs
  • include patients, families and colleagues when making care-based decisions
  • take time to do what I say when I say
  • communicate with patients, families and colleagues in plain English
  • create a work environment that is friendly, professional and which respects others

I will not:

  • ignore the needs and concerns of patients, families, visitors and colleagues
  • make promises that I cannot keep
  • allow negative feelings and behaviours to affect how I behave to others
  • ignore the needs of individuals
  • turn a blind eye when I see others behaving badly.

Inspiring confidence in our care

I will:

  • take responsibility for how my actions affect others
  • treat others as I would like to be treated myself
  • be less judgemental of patients and how they choose to cope with their conditions
  • ensure that I participate in research, education and training, keeping my skills, knowledge and expertise up-to-date to improve patient care
  • make sure that everyone in the team is clear how they can raise concerns confidently.

I will not:

  • ignore requests for information, help and support from patients, their families and colleagues
  • fail to challenge a colleague who I know is working below or outside agreed professional standards of experience and competence
  • be dismissive and intolerant of the experiences, background and culture of others
  • knowingly use jargon, rude, or potentially offensive language when talking to patients

Working together

I will:

  • work together with everyone to improve the service I provide
  • be honest, open, transparent and willing to share information
  • always make an effort in the first instance to resolve problems for patients and colleagues myself
  • provide constructive criticism and advice when I see quality of work falling below acceptable expectations.

I will not:

  • dismiss the needs of the team, especially during stressful times
  • deliberately ignore working with others in improving the service that King’s provides to patients, their families and staff
  • ignore a request but will try to find out information for patients and colleagues, especially when the solution is not obvious.

Always aiming higher

I will:

  • be a positive role model for others and go that extra mile for the benefit of my patients, their families and colleagues
  • accept constructive feedback as important in improving the quality of my work
  • make sure that I keep up-to-date with what is expected of me within my role by having an annual appraisal

I will not:

  • ignore the value of learning from colleagues as a way to improve patient care
  • automatically ignore the contributions of others
  • ignore what I have learnt from problem solving or ignore opportunities to try out new ideas
  • behave in a rude, patronising, bullying or disrespectful way to colleagues.

Making a difference in our community

I will:

  • actively help people who are new to or unfamiliar with King’s, whether they are patients, families or visitors
  • support where necessary local community projects within my team or service
  • always motivate others to value the difference they can make, whatever their role, to the experience of patients and their families
  • make sure that I treat individual from our local community with common courtesy.

I will not:

  • ignore or fail to support new members joining the team
  • ignore our Whistleblowing Policy when I have concerns about poor care, or the incorrect use of resources and facilities which are meant for patients and colleagues
  • speak in a negative way about King’s, our patients or my colleagues in public areas where I could be overheard.

We hope My Promise helps show you what to expect when you come to King’s. If we fall below these standards please let us know: we can only make things better if you tell us.