Have Your Say

Whether you are a patient, a visitor, a volunteer or a member of staff, your views matter to us. Tell us how we are doing: what you like about the Trust or where you think we need to improve. Listening to you helps us live our values and shape the way we deliver our services – now and in the future.

Your Comments - Sep 14

  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote

You said - We did

In September 2014, the results of the Care Quality Commission’s 2013 National Cancer Patient Experience Survey were published.

Although King’s College Hospital made significant improvements in some areas, the results were disappointing.

10 sections show improvement with good progress in:

  • Finding out what was wrong with you
  • Deciding the best treatment
  • Operations
  • Information before discharge
  • Hospital care as outpatient /day case

Satisfaction with hospital doctors and nurses however, dropped slightly as did care from General Practice.
We are continuing to work hard to improve further and much has been achieved:

  • Five cohorts of consultants / Clinical Nurse Specialists taking Advance Communications Skills Training – 50 staff
  • Internal peer review of all MDTs – annual rolling programme commenced
  • Increase in number of Holistic Needs Assessments undertaken – most CNS Teams holding designated HNA clinics.
  • Series of semi-structured interviews undertaken with current patients to further identify areas for improvement
  • Macmillan Values Based Standards (national quality improvement initiative) work on wards is ongoing and is to commence in chemotherapy units Nov 2014
  • Number of patients, relatives and carers attending the Macmillan Information Centre is rising
  • Cancer helpline being used more widely throughout Trust – figures rising
  • Patient information leaflets have been revamped
  • Series of patient user groups planned in early November at DH and PRUH
  • Discussions in place with Macmillan re partnership working & significant investment
  • Full tine welfare advice service for cancer patients (cross-site) to start 1st November 2014

As part of the survey, patients are asked the following questions and a sample of their comments is included above.

  • 283 mentions
  • 217 likes
  • 690 comments

Ways to have your say