Have Your Say

Whether you are a patient, a visitor, a volunteer or a member of staff, your views matter to us. Tell us how we are doing: what you like about the Trust or where you think we need to improve. Listening to you helps us live our values and shape the way we deliver our services – now and in the future.

Your Comments - Oct 14

  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote
  • Kingsweb.Models.HaveYourSayQuote

You said - We did

On October 1st 2014, the Friends and Family Test (FFT) was launched at King’s for outpatients. FFT is a national initiative which is already running for inpatients and emergency patients. FFT asks patients whether they would recommend the hospital / ward / clinic if their friends or family needed similar care and treatment. Patients are also encouraged to tell us why they would either recommend or not recommend the trust. The FFT question is part of King’s How are we doing Outpatient Survey which asks patients about different aspects of their care as an outpatient from waiting times and staff attitude to whether they were treated with respect and dignity. The aim of FFT is to improve the quality of services for patients.

Since October 688 patients have completed a Friends and Family Test.

  • Patients are telling us that we are doing well in:
  • Treating people with respect and dignity
  • Ensuring that patients have clear information about any tests or treatments that they have as an outpatient
  • Their interactions with doctors and other health professionals such as having enough time with the doctor

There are also areas where we need to make improvements:

  • Waiting times in clinic
  • Being told how long you would have to wait
  • The service from our appointments team

The trust has m* ade a number of improvements over the past two years including
introduction of touch screen sign in kiosks, better signage, a new appointments system. We’ve also worked hard to improve the information given to outpatients. However, we know that we still need to improve and are currently working in areas such as neurosciences and ophthalmology to improve the quality of care that we provide.

If you have been an outpatient at King’s and are asked to complete a survey – please take five minutes to share your experience with us – it really makes a difference.

  • 246 mentions
  • 191 likes
  • 688 comments

Ways to have your say