Have Your Say

Whether you are a patient, a visitor, a volunteer or a member of staff, your views matter to us. Tell us how we are doing: what you like about the Trust or where you think we need to improve. Listening to you helps us live our values and shape the way we deliver our services – now and in the future.

Your Comments - Jul 15

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You said - We did

Gathering feedback is only useful if it can be utilised to make changes. In recent years, King’s wards have put a lot of effort into gathering patient feedback and we now have consistently healthy volumes, which is excellent. Wards are then responding to patients’ feedback by making changes, sometimes small, but that can make a big difference to the patients’ experience. We also are able to share with patients and staff the improvements that are made through the use of quarterly feedback posters.

Changes have been made to improve food, noise at night, communication and discharge. For example:

  • patients sometimes receive the wrong meals or were meals that had already gone cold. The kitchen staff are redoubling their efforts to ensure that the correct meals are delivered piping hot.
  • In response to noise at night, ear plugs are now being given to patients and staff are encouraged to keep noise to a minimum during the night
  • To improve information and communication for patients, some of our wards have produced information leaflets giving patients information about everything from admission, procedures and care and treatment on the wards
  • We are also trying to improve discharge by providing an estimated discharge date Wards have also made a conscious effort to forecast discharge and make sure every patient is made aware of their estimated discharge date. Some issues have also arisen where patients were unhappy with some staff’s etiquette and bedside manner, so the issue has been addressed at staff meetings and they were trained to improve their responses to patients.

Please continue to give us your feedback!

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