The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. Their role is to ensure that hospitals and other healthcare providers deliver services that are safe, effective, caring, responsive, and well-led.
On 12 June 2019 the CQC published the following reports:
- Inspection Report for King’s College Hospital NHS Foundation Trust
- NHS Improvement Use of Resources for King’s College Hospital NHS Foundation Trust
The CQC inspections and interviews took place between Wednesday 30 January 2019 and Thursday 21 February 2019.
The overall rating for the Trust remained Requires Improvement.
The report recognises improvements including in maternity, end of life care, and regarding patients with mental health conditions at King’s College Hospital (Denmark Hill). However there are areas that require focused attention in terms of patient care, staff morale and running our hospitals more effectively and efficiently. We have already taken immediate action to tackle the issues at the Princess Royal University Hospital Emergency Department and are working in partnership with internal staff groups to improve morale.
Individual Hospital ratings
Our individual hospitals also have their own rating. King’s College Hospital and the PRUH are rated as ‘Requires Improvement', and Orpington Hospital is rated ‘Good’.
Urgent and Emergency Services
Following the CQC inspection of the Trust in January and February 2019, a further inspection was undertaken in November 2019, focusing on the emergency departments.
On 18 February 2020 the CQC published the following reports:
- Urgent and Emergency Services, King’s College Hospital
- Urgent and Emergency Services, Princess Royal University Hospital
The CQC inspections and interviews took place on Tuesday 26 November 2019 and Wednesday 27 November 2019.
The overall rating for the Trust remains Requires Improvement.
The report found that there is still much to do to improve the emergency departments at both hospitals. Both departments continue to be busy, however we remain focused on improvements that need to be made in terms of patient care and support for our staff.
The CQC carried out a two-day announced inspection of The Havens sexual assault referral service in May 2019. The Havens are managed by King's College Hospital NHS Foundation Trust.
The service was measured against the CQC's five domains and found to provide care that is safe, effective, caring, responsive to people’s needs, and well-led. The report noted that, amongst other things:
- the service was clean and well maintained
- staff treated patients with dignity, respect and compassion
- the service had a culture of continuous improvement
- staff felt involved and supported, and worked well as a team.
For more details see the full Havens CQC inspection report 2019.