How are we doing?
Improving the quality of patient care is our main priority – that means listening to and acting on real concerns, such as how we talk to patients, how clean the hospital is and the quality of the food. So, if you’ve been a patient at King’s, we'd like to know what you think. Take part in King's How Are We Doing? surveys including the Friends and Family test and influence the way we deliver our care – for the better!
Complete a survey
Some of our surveys are available online while others can be completed in the hospital or when you return home.
- Outpatients: tell us what you think online
- Emergency Department: tell us what you think online
- Emergency Dental: tell us what you think online
- Early Pregnancy Unit: tell us what you think online
- Inpatients: fill in our survey on the ward
- Day surgery patients: complete a survey in the unit and hand it back before you leave
- Dental outpatients: you may be asked to fill in a form when you visit
- Carers, relatives, friends or visitors: fill in one of our How are we doing? Comments and Suggestions cards and post it in one of the special boxes around the hospital.
What we do with your feedback
How Are We Doing? results are reported monthly in our Patient Experience Report alongside feedback from Complaints, PALS and patient comments. Staff at all levels – from nurses and doctors to Governors and Commissioners – discuss the results and agree on the best way to improve.
"Connecting with my patients and listening to them, helped me to understand how they felt being on a very busy ward."
King's Nurse
We also share How Are We Doing? feedback and comments with our patients and the public on posters across the Trust and in our monthly updates.
By acting on what patients have told us in the surveys, we have improved our overall satisfaction rating by 10% since 2006, but we know that we can do even better.
"Looking after our patients’ needs and doing it with respect for individual dignity is central to everything we do."
Tim Smart, Chief Executive