Have Your Say

Whether you are a patient, a visitor, a volunteer or a member of staff, your views matter to us. Tell us how we are doing: what you like about the Trust or where you think we need to improve. Listening to you helps us live our values and shape the way we deliver our services – now and in the future.

Your Comments - Dec 13

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You said - We did

Good environments matter. Every NHS patient should be cared for with compassion and dignity in a clean, safe environment. Where standards fall short, they should be able to draw it to the attention of managers and hold the service to account. Patient Led Assessments of the Care Environment (PLACE) provide motivation for improvement by providing a clear message, directly from patients, about how the environment or services might be enhanced.

The 2013 assessments involved some of our Foundation Trust Members, Governors, representatives from local Healthwatch and some of our volunteers. These patient and public assessors were given training and then, as part of teams, assessed how the environment of the hospital supported patient’s privacy and dignity, food, cleanliness and general building maintenance. PLACE focuses entirely on the care environment and does not cover clinical care provision or how well staff are doing their job.

The assessments will take place every year, and results will be reported publicly to help drive improvements in the care environment. The results will show how hospitals are performing nationally and locally.

So how did King's do? The results below show average scores for King's Denmark Hill, the Princess Royal and Orpington hospitals.

  • At Kings we believe that cleanliness is extremely important and we are constantly striving to improve standards. The PLACE score for cleanliness was 96%, matching the national average which is very encouraging. We want to aim to achieve the maximum 100% score
  • The score for our patient food service was 85%, again matching the national average

However, there were areas where we didn't perform as well and where we need to improve:

  • For Privacy, Dignity and Wellbeing we scored 83% compared to a national average of 89% and
  • For maintainence, we scored 81% compared to a national average of 89%. However, we need to take into consideration the age of some of our buildings.

Following the completion of the assessments in early June, our teams (Facilities, Nursing and Service Providers) met and agreed action plans for each area inspected, identifying the group responsible for each action. Lead managers of each group are responsible to ensure actions are taken.

We are planning to carry out an informal assessment again in January 2014. The key objective of this assessment will be to re-check the areas audited in June 2013 to validate the progress made and identify any further areas that need attention.

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