Have Your Say

Whether you are a patient, a visitor, a volunteer or a member of staff, your views matter to us. Tell us how we are doing: what you like about the Trust or where you think we need to improve. Listening to you helps us live our values and shape the way we deliver our services – now and in the future.

Your Comments - May 14

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You said - We did

On the 17th March this year, we treated 484 patients in our Emergency Department at Denmark Hill, making it our busiest day on record.

The 'four hour target' means that 95% of patients that visit our Emergency Departments must be seen, treated and either admitted or discharged within 4 hours of arriving.
Dr Malcolm Tunnicliff is Clinical Director for Emergency Medicine at King's.

"The most important thing is that patients receive safe, high quality treatment", he says. "Of course, we also want patients to be seen quickly, but the reality is that we are busier now then we've ever been. This puts pressure on staff, and the service they are able to provide."

Although the majority of patients who attend our Emergency Departments at both Denmark Hill and at the Princess Royal give us positive feedback, we know that waiting times can be long and this is one of the main reasons for negative feedback.

We're working very hard both within the trust and with our colleagues in primary and social care to ease the pressures on our EDs and to move people through as safely and quickly as possible. For example:

  • We've run Safer Faster Hospital weeks at both the Denmark Hill and PRUH sites to streamline our systems and ensure that patients are admitted and discharged safely and promptly
  • At the Princess Royal, we've opened a new Clinical Decisions Unit and Acute Surgical Unit
  • At Denmark Hill there is now a CT scanner located in the ED and many blood tests can now be performed in the department instead of being sent away for testing
  • We are recruiting extra staff and increasing capacity in the departments to help us cope with the demand

We are making good progress but there are challenging times ahead but our priority remains to ensure that we provide safe, kind and effective care for all our patients.

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