Consultation projects

Recent PPI consultation projects include:

  • The redevelopment of King’s Emergency Department to improve patient services
  • The South London Line Campaign to maintain a full rail service link to King’s
  • Revamping Denmark Hill railway station to improve access to the Trust by public transport.

Emergency Department redevelopment

Emergency Department entrance

The revised plans for the redevelopment of King’s Emergency Department (ED) were agreed in 2009 following a joint public consultation between the hospital, Southwark and Lambeth Primary Care Trusts (PCTs) and South London and Maudsley NHS Foundation Trust. They increase the size of our existing ED and include:

  • Phase one – building a new walk-in entrance to ED
  • Phase two – refitting and expanding the resuscitation (resus) area
  • Phase three – creating a separate, designated suite for mental health patients and a new treatment area/urgent care centre for people with minor injuries and ailments in the Golden Jubilee Wing.

Phase one of the building work is well under way and phase two has already started. The third phase will start once the new entrance is nearing completion. The project is expected to be completed by the end of this year and will provide patients with a spacious, state-of-the-art facility that will enable us to improve their care and their experience in the ED.

Patients who use the ED – as well as key stakeholders – have been involved in the redesign project right from the start and will continue to play a key part in our plans.

The project is overseen by a Project Board, which includes representatives who are mental health service users, as well as members of the Local Involvement Networks (LINks).

Future plans include expanding and improving other parts of ED, including paediatrics (children’s care), majors and the Clinical Decision Unit (CDU).

Denmark Hill Station

Denmark Hill Station refurbishment

Access to the hospital and public transport in the local community are important issues for us. Denmark Hill Station and the train services that bring thousands of patients, staff and visitors to the hospital each day has been one our priorities. For several years, we have been running a campaign with our Governors, Members and local elected representatives to make Denmark Hill an accessible station.

We are pleased to report that after a £6.3 million refurbishment – which included the installation of lifts and ramps – the new-look station is now open.

Denmark Hill station now provides much better facilities for everyone who uses it, not least our own patients, visitors and staff, including:

  • a new footbridge
  • lifts to all platforms
  • a new ticket office on the Champion Park side of the station
  • improved waiting areas
  • accessible toilets in the station building
  • a ramped walkway leading from the new footbridge to the ticket office.

South London Line Campaign

Denmark Hill Rally

In 2008/09 we campaigned with local stakeholders to save the South London Line (SLL) which ran between Victoria and London Bridge stations and was a key transport link for King’s patients and staff. In response, Transport for London (TfL) carried out a review of the service.

The results made clear the need to fill gaps in train services to Victoria after the withdrawal of the SLL service at the end of 2012, although the loss of a direct link to London Bridge has been eased by the introduction of frequent trains between Clapham Junction and Surrey Quays on London Overground.

King's Governors continue to meet with Network Rail and TfL to identify ways in which future rail franchises can ensure Denmark Hill retains key train services.