Fraud in the NHS is not a victimless crime: it does real harm by diverting much-needed public funds into fraudsters’ pockets. So we want to stamp it out.
But many people do not see fraud as being a problem in the NHS or even realise what fraud is. This means that they may not bring it to our attention because they simply don’t recognise certain practices as being fraudulent. Or if they do, they don’t know who to report their suspicion to. Suspicions may not be raised because custom and practice says that something has always been a certain way – so why change it now?
Fraud can include:
- dishonest payroll and expenses claims
- requisition and ordering fraud such as accepting bribes from suppliers, ordering goods and services for personal use, or falsifying deliveries.
- staff using forged or stolen documents to obtain employment with us
- patients using false personal details to obtain free NHS treatment to which they are not entitled.
- overseas patients failing to pay for NHS treatment before they leave the UK.
We employ a Local Counter Fraud Specialist (LCFS) to ensure our resources are used for their primary purpose: patient care. They aim to develop a counter-fraud culture amongst staff, patients and visitors at the Trust and to raise awareness of the problem and the harm it does.
Our LCFS investigates alleged fraud, both within and against the Trust, being carried out by or against staff, patients, visitors or others, and obtains sanctions or seeks redress against those caught committing fraud.
They also train our staff how to spot potential fraud and report suspected incidents.
You can find out more about King’s zero-tolerance approach and how we are working to fight fraud in our Countering fraud in the NHS leaflet.
If you suspect fraud is occurring at King’s you can help us by reporting your suspicions confidentially to our LCFS or contacting the National Fraud and Corruption reporting line.
Follow these simple guidelines when reporting your suspicions:
- Do make an immediate note of your concerns
- Do deal with the matter promptly if you feel your concerns are warranted
- Don’t do nothing
- Don’t be afraid to raise your concerns
- Don’t approach or accuse individuals yourself
- Don’t try to investigate the matter yourself
- Don’t convey your suspicions to anyone other than those with the proper authority
Our Local Counter Fraud Specialist deals with all reports of suspected fraud in the strictest confidence. You will be informed of the progress of our investigation and you will not suffer any recriminations from voicing reasonably held suspicions.
Tel: 020 3299 6429
Alternatively, you can phone the National Fraud and Corruption reporting line, which is open Monday to Friday, 8am-6pm. It enables NHS staff and the public to speak confidentially to trained staff. It passes details to the Local Counter Fraud Specialist here at King’s.
All calls are made in strictest confidence and no attempt will be made to persuade you to provide your personal details if you want to remain anonymous. You will be given a call reference number which you can quote if you phone again with additional information.
National Fraud and Corruption reporting line: 0800 028 40 60